As a frequent user of Google Play Store, you may have encountered the “Error Retrieving Information from Server DF-DFERH-01” message. This error message can appear when you try to download an app or update an existing one. It can be frustrating, especially if you are in a hurry to get the app installed. Fortunately, there are 10 effective ways to fix the “Error Retrieving Information from Server DF-DFERH-01” message.
1. Check your internet connection: The first step in fixing this error message is to ensure that your internet connection is stable. Try switching between your mobile data and Wi-Fi networks to see which one works best.
2. Clear Google Play Store cache and data: The Play Store app may store outdated data, which can cause the “Error Retrieving Information from Server DF-DFERH-01” message. To clear the cache and data, go to your phone’s settings, then navigate to Apps or Application Manager. Find Google Play Store, then tap on it and select Clear Cache and Clear Data.
3. Check your Google account: Make sure that you are signed in to your Google account. If not, go to your phone’s settings and add your Google account. You should also check that your Google account is synced correctly. To do this, go to your Google account settings and select Sync Account.
4. Delete and re-add your Google account: If you are having issues with your Google account, deleting and re-adding it may fix the problem. To do this, go to your phone’s settings, select Accounts, then Google. Tap on your Google account and select Remove account. Once you have removed the account, add it again by selecting Add account.
5. Update Google Play Store app: The “Error Retrieving Information from Server DF-DFERH-01” message can be caused by outdated Google Play Store app. To update the app, go to Google Play Store, then tap on the three lines in the top-left corner, select My apps & games, and look for an update for the Google Play Store app.
6. Disable VPN: If you are using a VPN, try disabling it and see if the error message disappears. VPNs can sometimes interfere with Google Play Store’s ability to connect to the internet.
7. Check your date and time settings: Incorrect date and time settings on your phone can cause issues with Google Play Store. Ensure that your phone is set to the correct date and time by going to your phone’s settings and selecting Date and Time.
8. Clear Google Services Framework data: The Google Services Framework app is a crucial component of the Google Play Store. Clearing its data can help fix the “Error Retrieving Information from Server DF-DFERH-01” message. To do this, go to your phone’s settings, then Apps or Application Manager. Find Google Services Framework, tap on it, and select Clear Data.
9. Factory reset your phone: If none of the above methods work, you can try resetting your phone to its factory settings. This will erase all data on your phone, so make sure to back up your important files before resetting. To factory reset your phone, go to your phone’s settings, select Backup & reset, and choose Factory data reset.
10. Contact Google Play Store support: If you have tried all the above methods, and the “Error Retrieving Information from Server DF-DFERH-01” message still persists, it’s best to reach out to Google Play Store support. They can assist in diagnosing the issue and providing a resolution.
In conclusion, the “Error Retrieving Information from Server DF-DFERH-01” message can be fixed by following the above methods. Clearing cache and data, checking your Google account, updating your Google Play Store app, and disabling VPN are some ways to troubleshoot the error. If all else fails, factory resetting your phone or contacting Google Play Store support may be your best option.
