How to Manage Your KPLC Account with Self-Care Services
Electricity is no longer a luxury but a basic necessity in modern-day living. The Kenya Power and Lighting Company (KPLC) is the sole distributor in Kenya responsible for generating, transmitting, and distributing electricity to millions of Kenyans. However, it is common knowledge that the process of managing your KPLC account can be overwhelming, from long queues to tedious and time-consuming processes. Fortunately, KPLC has developed self-care services that make it convenient and easy for customers to manage their accounts. This article will outline how to manage your KPLC account with self-care services effectively.
What are KPLC self-care services?
KPLC self-care services are digital tools that customers can use to manage their accounts, reduce the need for physical visits to the KPLC offices, and save time and energy. These services include:
1. KPLC Mobile App
2. KPLC Paybill Number
3. KPLC Website
4. KPLC Social Media Accounts
How to use KPLC self-care services
KPLC Mobile App: Download the KPLC mobile app from your app store, create an account, and link your KPLC account to it. From the app, you can view your account balance, receive bills, make payments, track your consumption history, and get notifications on power outages and planned maintenance.
KPLC Paybill Number: Dial *885# on your phone, select the “KPLC Paybill” option, enter your KPLC account number, payment amount, and your M-Pesa PIN to make a payment. Alternatively, you can pay directly through the M-Pesa menu under “Lipa na M-Pesa” and select “Pay Bill”. Enter the KPLC business number, account number, payment amount, and M-Pesa PIN.
KPLC Website: Visit the KPLC website, create an account, and link your KPLC account to it. From the website, you can view your account balance, receive bills, make payments, track your consumption history, and get notifications on power outages and planned maintenance.
KPLC Social Media Accounts: Follow KPLC on social media platforms, including Facebook, Twitter, and Instagram, to get updates on your account balance, bills, power outages, and planned maintenance.
Benefits of using KPLC self-care services
1. Convenience and accessibility – KPLC self-care services are available 24/7, and users can access them from anywhere, anytime, using their mobile devices.
2. Time-saving – Self-care services eliminate the need for lengthy queues and tedious manual processes, allowing customers to make payments and access information instantly.
3. Environmentally friendly – KPLC self-care services encourage paperless billing and reduce carbon footprint.
4. Improved customer experience – Self-care services enhance customer satisfaction by providing real-time updates, promoting transparency and accountability, and providing an excellent customer experience.
In conclusion
KPLC self-care services provide an efficient and straightforward means to manage your account. By utilizing KPLC self-care services, you can pay your bills, monitor consumption, get updates on planned maintenance and outages, and access your account information conveniently and without the serpentine manual queues in the offices. Adopting these self-care services is a vital step in modernizing and streamlining KPLC’s customer management process.
