Why Formal Communication is Overrated: The Power of Informal Communication
In today’s business world, there is a growing trend towards informal communication. This form of communication is usually more relaxed, personal, and friendly than formal communication, and often takes place in social settings. Many experts believe that informal communication is more effective than formal communication, and that it can lead to better relationships, increased collaboration, and improved productivity. In this article, we’ll explore why formal communication is overrated and the power of informal communication.
The Downside of Formal Communication
Formal communication, also known as official communication, is used in official settings such as meetings, presentations, and reports. It usually follows strict etiquette and is often hierarchical in nature. Formal communication can be useful in certain situations, but it also has some downsides.
For one, it can be impersonal and sterile. In a formal communication setting, it’s often difficult to establish a personal connection with the other party. This lack of rapport can lead to misunderstandings, miscommunications, and ultimately, a breakdown in communication.
Moreover, formal communication can be overly restrictive. It can limit creativity, spontaneity, and innovation. This is especially true in brainstorming sessions, where ideas need to flow freely in order to generate new and exciting solutions.
The Benefits of Informal Communication
Informal communication, on the other hand, is usually more relaxed and personal. It can take place in casual settings such as coffee breaks, social events, or even online chat platforms. Informal communication is often more effective than formal communication for a few reasons.
First, it allows for a deeper connection between people. When people feel more relaxed, they are more willing to share their thoughts and feelings. This can lead to more meaningful conversations and better understanding between parties.
Second, informal communication can encourage collaboration and teamwork. When people feel comfortable with each other, they are more likely to work together towards the same goal. This can lead to increased productivity, better problem-solving, and more innovative solutions.
Finally, informal communication can be more creative and spontaneous. When people are free to express themselves without fear of judgment, new ideas can emerge, and exciting opportunities can arise.
Examples of Successful Informal Communication
There are many examples of successful informal communication in the business world. For instance, some companies have implemented “coffee talk” sessions, where employees can gather to discuss ideas, company culture, and collaborate on projects. Other companies have utilized online chat platforms to encourage team bonding and interaction. These informal settings have led to increased productivity, creativity, and employee satisfaction.
Another example is Google’s “20% time” policy. This policy allows employees to spend 20% of their time working on projects that are outside of their regular work. This informal approach has led to some of Google’s most successful products, including Gmail and Google Maps.
Conclusion
In conclusion, formal communication is still important in certain situations, but it shouldn’t be relied on exclusively. Informal communication is more personal and effective, and it can lead to better relationships, increased collaboration, and improved productivity. When it comes to communicating in the workplace, it’s important to strike a balance between formal and informal communication. By doing so, individuals and organizations can achieve better results and meet their goals.
