Meet the BT Business Leadership Team: Insights and Perspectives
If you’re curious to know about the team that drives BT Business strategies and operations, you’re in the right place. BT Business is a major provider of business technology solutions that meet the needs of organizations of all shapes and sizes. It’s interesting to know how BT Business leadership team members work together to steer BT Business forward while keeping in mind the rapidly evolving business landscape.
The CEO: Philip Jansen
Philip became the CEO of BT Group in 2019 and has since focused on expanding the company’s fibre broadband network, improving customer service, and enhancing cybersecurity and digital capabilities. Philip has a wealth of experience in telecoms and technology, having held executive roles at Vodafone, WorldPay, and Sodexo.
Chief Information Officer: Fumbi Chima
Fumbi Chima leads BT’s digital and IT strategy. She is highly experienced in driving and delivering large-scale digital transformations, having worked at Walmart, Burberry, and Amtrak. She is responsible for global IT services and digital solutions in BT, using technology as a key enabler to deliver commercial success and growth.
Managing Director, SME: Chris Sims
Chris Sims is responsible for strategizing and implementing BT’s SME portfolio. He has expertise in solutions, services, and operations, gained from his previous roles at EE, O2, and Vodafone. At BT, Chris leads a team that provides digital support for SME businesses, to ensure they are empowered and enabled to grow their business with BT’s solutions and services.
Chief Product Officer: Stephen Doran
Stephen Doran’s role as Chief Product Officer involves identifying customer needs, defining product roadmaps, and driving the product innovation pipeline. He has more than 20 years of experience in telecommunications, having worked for companies such as Vodafone and EE. Stephen leads the delivery and coordination of BT Business’ products and propositions to ensure they meet customer requirements.
Director, Customer Experience: Nick Hale
Nick Hale leads on customer experience for BT Business, ensuring that the customer is at the heart of every decision made. Nick has experience working in customer experience and marketing for some of the world’s leading global brands, including T-Mobile, Three, and O2. Nick is responsible for delivering customer satisfaction and loyalty through the entire customer journey, from initial engagement through to billing.
Conclusion
BT Business Leadership Team is a group of experienced professionals who have extensive knowledge in telecommunications and technology. The team’s members have a shared vision of delivering the best solutions and services to their customers while ensuring that their business stays ahead of the curve in an incredibly fast-paced industry. BT Business is committed to innovation and digital transformation, so they can help businesses grow and meet their full potential.
