Why Every Healthcare Provider in NZ Needs an 0800 Number
As a healthcare provider in New Zealand, you understand the importance of accessibility and communication when it comes to patient care. One way to enhance your communication channels and improve your patients’ experiences is by having an 0800 phone number. In this article, we’ll explore why every healthcare provider in NZ needs an 0800 number and the benefits it offers to medical professionals and patients.
What Is an 0800 Number?
An 0800 number is a free-to-call phone number that enables people to contact your business or organization without incurring any charges. The call charges are instead taken up by the receiver, which in this case, is the healthcare provider.
Why Should Healthcare Providers Consider Switching to an 0800 Number?
There are many reasons why healthcare providers should have an 0800 phone number. Here are some of the main benefits:
1. Enhance Your Accessibility
With an 0800 number, patients can contact you at no cost, which encourages them to reach out for help or make appointments. Patients will appreciate the convenience of calling your healthcare practice without having to worry about the cost of the call. This makes the practice more accessible to patients who may need care but are worried about appointment costs.
2. Improve Your Professional Image
Having an 0800 number is also a testament to your professionalism and your commitment to your patients. It’s a simple but effective way to establish a professional image and to differentiate yourself from your competitors. Patients are more likely to choose a healthcare provider with an 0800 number because it demonstrates a greater level of professionalism and competence.
3. Simplify Communication
An 0800 number can also simplify communication for healthcare providers. It becomes easier for patients to get through to a care provider, which can lead to fewer missed calls or messages. This can help reduce the workload of staff members who would otherwise have to follow up on missed calls and messages regularly.
4. Increase Patient Loyalty
Lastly, having an 0800 number can increase patient loyalty. Patients appreciate the convenience and accessibility of being able to call you at no cost, and this can lead to a stronger patient-provider relationship. An 0800 number can help establish a good rapport with patients as it creates a sense of security and accessibility, hence increasing patient trust and satisfaction with the healthcare provider.
Case Studies
Here are some real-life examples of healthcare providers that have benefited from having an 0800 number.
Case Study 1
ABC Healthcare was struggling to keep up with the number of calls they received. Patients would often call the practice, get through to an answering machine, and leave a message. The problem was that staff members had to listen to all the messages and spend time calling people back, which created backlogs and slow response times. ABC Healthcare decided to switch to an 0800 number, and this reduced the number of missed calls drastically. Patients could now get through to the practice easily, which led to faster response times and happier patients.
Case Study 2
DEF Healthcare was looking for ways to improve their professional image. They wanted to establish themselves as a professional medical service provider that was committed to patient care. One way they achieved this was by obtaining an 0800 number. Patients appreciated the convenience of being able to contact DEF Healthcare and call the practice at no cost. This helped establish the practice as a trustworthy and professional healthcare provider, which attracted more patients.
Conclusion
An 0800 number is an essential tool for any healthcare provider in NZ. It enables you to enhance your accessibility, improve your professional image, simplify communication, and increase patient loyalty. These benefits are critical to the success of any healthcare practice and can help distinguish your practice from your competitors. By switching to an 0800 number, you can provide a better experience for your patients while enhancing your reputation as a top-notch healthcare provider.
