How to Solve Shop Pay “Cannot Confirm Information” Issue
Shop Pay is a popular payment method used by many customers to make purchases on Shopify stores. However, some users may face an error message that says “Cannot confirm information” while trying to complete their payment. This error can be caused by various reasons, and in this article, we will discuss the different ways to solve this issue.
Reasons for “Cannot Confirm Information” Error
There can be various reasons why a user might encounter the “Cannot confirm information” error while using Shop Pay. Some of the common reasons can be:
- Inconsistent billing and shipping information
- Incorrect credit card details
- Using an unsupported payment card
- Expired or insufficient funds in the payment card
- Using a VPN or proxy server while making the payment
Ways to Solve the Issue
If you encounter the “Cannot confirm information” error message while using Shop Pay, here are some ways to fix it:
1. Check Billing and Shipping Information
Make sure that the billing and shipping information you have entered is correct and consistent. The address, name, and zip code should match exactly with the information linked to your credit card or payment method. Sometimes, even a minor difference can lead to this error.
2. Verify Credit Card Details
Ensure that you have entered the correct credit card details such as card number, expiration date, and security code. If any detail is incorrect, the payment will not go through, leading to the error message.
3. Use a Different Payment Method
If you are using an unsupported payment card or if the card has expired or has insufficient funds, the payment will not be processed. In this case, try using a different payment method or contact your bank or payment provider to resolve the issue.
4. Disable VPN or Proxy Server
Sometimes, using a VPN or proxy server can interfere with the payment processing, leading to an error message. Disable the VPN or proxy server temporarily and try making the payment again.
Conclusion
The “Cannot confirm information” error message can be frustrating while shopping online using Shop Pay. However, by ensuring that the billing and shipping information is consistent, verifying credit card details, using a supported payment method, and disabling VPN or proxy server if used, the issue can be easily resolved. By following these steps, users can make hassle-free and smooth payments while shopping online.
