Understanding Informational Listening: Definition, Types, and Examples
As humans, we spend about 45% of our time listening, but how much of that time are we actually engaging in informational listening? Informational listening is the type of listening that focuses on gaining new knowledge and understanding. It involves actively paying attention to verbal and nonverbal cues, including tone of voice and body language, in order to comprehend a speaker’s message.
Types of Informational Listening
There are three main types of informational listening: content, critical, and empathetic.
Content Listening
Content listening is when you are trying to understand and remember specific information. This type of listening is often used in academic and professional settings, as well as during informational interviews.
Critical Listening
Critical listening involves evaluating the message being conveyed and assessing its usefulness and reliability. This type of listening is important when making important decisions, such as evaluating a potential job offer or determining whether a news story is accurate.
Empathetic Listening
Empathetic listening is when you focus on understanding and relating to the speaker’s emotions and feelings. This type of listening is especially important in personal and professional relationships, as it fosters understanding and connection.
Examples of Informational Listening
Here are some examples of situations in which informational listening is important:
During Meetings
In order to effectively participate in a meeting, it’s important to engage in content listening. This allows you to fully understand the topics being discussed and contribute meaningfully to the conversation.
During Job Interviews
Critical listening is crucial during job interviews, as it allows you to evaluate the potential employer and determine whether the job is a good fit for your skills and goals.
During Difficult Conversations
Empathetic listening is key during difficult conversations with family members, friends, or coworkers. It allows you to better understand the speaker’s perspective and work towards a resolution.
Conclusion
Informational listening is an important skill that can improve communication and understanding in all aspects of life. By understanding the different types of informational listening and when to use them, we can become more effective listeners and better communicators overall.
