Exploring the 14 Cultural Values of Uber: How they Shape the Company’s Success

Uber, the ride-sharing giant, has revolutionized the transportation industry by providing passengers with safe, reliable, and affordable rides. The company’s success is not only attributed to its innovative business model but also to its unique cultural values. In this article, we will explore the 14 cultural values of Uber and how they have contributed to the company’s success.

1. We do the right thing

At Uber, doing the right thing is a core value. The company is committed to integrity, honesty, and transparency in all of its interactions with drivers, riders, and employees. Uber’s code of conduct ensures that all activities are conducted ethically and legally.

2. We are customer obsessed

Uber places a high priority on customer satisfaction. The company is constantly looking for ways to improve the rider experience, from offering better safety features to faster pick-up times. Uber also values feedback and uses it as a tool to improve the service continually.

3. We celebrate differences

Diversity and inclusion are fundamental values at Uber. The company believes that embracing differences leads to better ideas, products, and services. Uber is committed to creating a workplace that is inclusive and values all individuals’ contributions, regardless of their background or experience.

4. We act like owners

Uber encourages its employees to act like owners. The company empowers its team members to take ownership of their work and make decisions that benefit the company. This value encourages creativity, innovation, and a sense of ownership among employees.

5. We hustle

At Uber, hustle means working hard, being persistent, and never giving up. The company’s success is a result of the team’s hard work, determination, and resilience. This value also encourages employees to take calculated risks and push the boundaries of what is possible.

6. We make big bold bets

Uber is known for taking big, bold bets that have transformed the transportation industry. The company’s innovative business model has disrupted traditional taxi services worldwide. This value encourages employees to think outside the box and take risks that will have a positive impact on the company.

7. We value ideas over hierarchy

Uber values ideas over hierarchy. The company is committed to creating a culture where all ideas are valued, regardless of the employee’s rank or position. Uber encourages collaboration and open communication to foster a culture of innovation and creativity.

8. We build globally, we live locally

Uber is a global company that operates locally. The company is committed to understanding local cultures and customs to provide a seamless and enjoyable experience for riders and drivers. This value also encourages employees to create products and services that meet the needs of local communities.

9. We are customer-obsessed

10. We are passionate about building a better future

Uber is passionate about creating a better future, not only for its customers but also for the communities it serves. The company is committed to reducing traffic congestion, air pollution, and overall transportation inefficiencies. This value also encourages employees to take initiatives that reflect the company’s values and mission.

11. We are all in this together

At its core, Uber is a team-focused company. The company more than 22,000 employees worldwide and millions of drivers work together to achieve shared goals. This value encourages employees to work collaboratively and create a sense of community within the organization.

12. We value excellence

Uber is committed to excellence in everything it does. The company provides its employees with the tools, training, and resources they need to perform their best. Uber’s pursuit of excellence has resulted in reliable, safe, and high-quality service for riders worldwide.

13. We act with urgency

Uber values speed and agility. The company is committed to acting with urgency when responding to customer needs, market trends, and competitor actions. This value encourages employees to work efficiently and adapt quickly to changing circumstances.

14. We are self-starters

Uber values self-starters – individuals who take initiative and responsibility for their work. The company encourages employees to identify problems and take action to solve them, rather than waiting for direction from supervisors. This value creates a culture of autonomy and responsibility and promotes individual growth and development.

Conclusion

The 14 cultural values of Uber have played a significant role in the company’s success. They have created a culture of excellence, innovation, and customer-centricity that continues to drive the company forward. Understanding these values can provide valuable insights for individuals and organizations looking to achieve similar success. Whether you are an entrepreneur, a business leader, or an employee, these cultural values offer a blueprint for building a successful and sustainable organization.