Enhancing Patient Experience with Pay5 through Excela Health’s Patient Portal
Healthcare providers worldwide are on the lookout for new ways to enhance the patient experience and improve their engagement with patients. One innovative solution that is becoming increasingly popular is the use of patient portals. Today, we will take a closer look at how Excela Health used Pay5 to enhance their patient portal and establish a better patient experience.
The Benefits of a Patient Portal
Before we dive into the Pay5 aspect of Excela’s patient portal, let’s first examine the numerous benefits of using such a system. For instance, a patient portal is a secure, confidential online platform that provides patients with easy access to their medical records, test results, and appointments. In addition, a patient portal enables patients to communicate electronically with their healthcare providers.
Another significant benefit of a patient portal is that they enhance a patient’s sense of control over their health care journey. Patients can participate in their care via self-service options, such as booking appointments and requesting prescription refills. Moreover, a patient portal increases the quality of care since both patients and healthcare providers have access to the same information, resulting in better-informed decision-making on both sides.
What is Pay5?
Pay5 is an innovative payment platform designed explicitly for healthcare systems, enabling healthcare providers to receive payments quickly and conveniently. Pay5 has been helping healthcare organizations, both large and small, improve their revenue cycles since its inception.
Excela Health’s Patient Portal and Pay5
Excela Health launched their patient portal in 2017 and eventually integrated Pay5 into its features to improve the overall user experience. In particular, Excela aimed to address the payment barriers that patients often face when trying to make payments.
Excela Health’s integration of Pay5 allows patients to pay their bills directly through the portal. Patients can view their balances and outstanding payments and make immediate payments online using a credit card or bank account; all payments are received in real-time. The Pay5 integration means that patients no longer need to call the billing department or visit in-person for payment-related concerns, saving them time and effort.
Maybe more crucially, the integration of Pay5 has streamlined patient billing for Excela Health, reducing the need for paper statements and eliminating the number of accounts sent to collection agencies. Excela recognized a significant improvement in payment processing, and payment collection since implementing Pay5, contributing to the overall patient journey and satisfaction.
The Key Takeaway
In conclusion, patient portals are an essential part of healthcare systems worldwide, enhancing the overall experience and providing patients with the tools to actively engage in their healthcare processes. Furthermore, Excela’s integration of Pay5 into their patient portal has removed the payment barriers faced by patients, increased revenue collection, and streamlined their billing processes. By integrating Pay5 into your patient portal, your healthcare system can take an important step in offering a seamless and efficient healthcare experience for all patients.
