The Power of an Informal Communication Network in the Workplace
In any workplace, communication is critical to success. Whether it’s between coworkers or higher-ups, proper communication helps ensure that everyone is on the same page and working towards the same goals. However, formal communication channels like memos and meetings can only take you so far. There’s something to be said for informal communication networks that quietly exist among coworkers and can be surprisingly effective at getting things done. In this article, we’ll explore the power of informal communication networks in the workplace.
What is an Informal Communication Network?
Unlike formal communication networks, which are created through specific channels and processes, informal networks arise organically among coworkers. Informal networks are rooted in personal connections, trust among peers, and shared interests and experiences. They are not tied to any specific hierarchy or structure.
For example, a group of coworkers might bond over a shared love of hiking, and regularly informally discuss their weekend hiking trips with each other. This network is made up of individuals who wouldn’t necessarily work directly together on a daily basis, but due to their shared interest in hiking, they communicate frequently and more comfortably.
The Benefits of an Informal Communication Network
While informal communication networks may be less structured than formal ones, they provide a number of benefits that can help a workplace achieve its goals. Here are just a few:
1. Trust
Trust is a crucial component of any workplace, and informal communication networks can help build that trust. When you have a personal connection with someone, you’re more likely to trust them and take their advice seriously. Colleagues who communicate informally are often more comfortable sharing ideas or information.
2. Efficiency
Informal communication networks can also be more efficient than their formal counterparts. If you’re working on a project and need a quick answer to a question, it’s often faster to reach out to someone you have an informal relationship with than to go through a formal chain of command.
3. Innovation
Informal communication networks can also facilitate innovation. When you have a group of coworkers with similar interests, they will be more likely to come up with new ideas or approaches together. People may feel more comfortable sharing creative ideas or brainstorming when talking to someone they trust.
Examples of Informal Communication Networks in Action
One prime example of an informal communication network is the watercooler chat. Watercooler chats happen spontaneously when coworkers gather at the water fountain or coffee machine and start talking about work or current events. These quick, impromptu conversations can give rise to new ideas or unexpected solutions.
Another example is the office club or social group. Whether it’s a group of employees who get together for a weekly happy hour or a monthly book club, these gatherings can help strengthen bonds between employees and create an informal network of support.
Conclusion
While formal communication is undoubtedly important in the workplace, informal communication networks can also play a valuable role. They can provide employees with a sense of community, boost trust between coworkers, and even facilitate innovation. Encouraging informal communication networks can be as simple as setting up opportunities for employees to socialize or providing a common area for employees to gather. By nurturing these networks, you may be surprised to find that your workplace becomes more cohesive, efficient, and successful.
