Planet Fitness has made a name in the fitness industry for providing affordable, accessible, and comfortable gyms that cater to everyone. However, as with any business, customer service is a critical aspect that can make or break the customer’s experience. In this article, we’ll explore some tips and tricks for a hassle-free experience at Planet Fitness.
1. Know the Details of Your Membership
While signing up for a Planet Fitness membership, make sure that you read the terms and conditions thoroughly. Knowing the details of your membership can save you from unwelcomed surprises and disappointments. For instance, if you’re on the Black Card membership, you’re entitled to certain amenities like tanning, massage chairs, and free guest passes. Understanding these details will help you make the most out of your membership.
2. Use the Mobile App for a Smooth Experience
Planet Fitness has a mobile app that makes it convenient for customers to manage their memberships. You can use the app to check-in, view your gym usage history, and even access exclusive Planet Fitness content. Moreover, with the app’s Crowd Meter feature, you can see how many people are at the gym at any given time, helping you plan your workout.
3. Follow Planet Fitness’s Lunk Alarm Policy
Planet Fitness has an unwritten code of conduct called the Judgement Free Zone, which aims to create a non-intimidating and friendly environment. The Lunk Alarm is a loud siren used to alarm gym-goers who violate the code of conduct. Examples of notable violations include grunting, dropping weights, and intimidating behavior. Following the Lunk Alarm policy will make the gym a more welcoming place for everyone.
4. Respect the Staff and Other Customers
Respecting the staff and other customers goes a long way in creating a positive environment at Planet Fitness. Showing respect involves returning equipment after use, avoiding the misuse of machines, and respecting other people’s space. Furthermore, suppose a staff member approaches you with a request that aligns with the Judgement Free Zone policy. In that case, it’s essential to listen and comply with the request.
5. Make Use of the Free Fitness Training Sessions
Planet Fitness offers its customers a unique opportunity to benefit from its free fitness training sessions. The sessions are led by certified trainers and aim to provide personalized coaching and training tips. Utilizing the free training sessions can help you achieve your fitness goals.
In Conclusion
Planet Fitness offers an excellent gym experience for customers, and following these tips and tricks can make the experience even better. Knowing the details of your membership, using the mobile app, following the Lunk Alarm Policy, respecting the staff and customers, and making use of the free fitness training sessions are some of the ways you can ensure a hassle-free experience. Remember, creating a friendly, non-intimidating, and comfortable environment is essential for a successful gym experience.
