Uncovering the Tip of the Iceberg Culture: How to Recognize Signs of Hidden Organizational Norms
Organizational culture is the backbone of company success. It defines the way employees work, how they interact with each other, and how they deliver results. While most companies try to define their culture, some values and norms can be hidden under the surface, creating a tip-of-the-iceberg culture that can affect the organization significantly.
As an employer, you need to recognize the signs of hidden organizational norms to maintain a healthy and productive work environment. In this article, we explore how to identify and understand what’s going on below the surface.
The Hidden Side of Organizational Culture
The visible side of organizational culture is what’s on the surface, such as the stated values of the company, its mission, and its communications with customers, vendors, and other stakeholders. However, the iceberg analogy illustrates that there can be a lot more going on below the surface. Hidden organizational culture can manifest in the way people act and behave within the company, and the unspoken rules that govern the workplace.
Understanding the hidden side of organizational culture can help you recognize the following signs:
Signs of Tip-of-the-Iceberg Culture
1. Unwritten Rules: While employees could be following the official policies and procedures, there might be unwritten rules that they follow to get things done. For example, employees might communicate with each other through informal channels rather than official ones for better outcomes.
2. Masquerading Norms: Sometimes employees feel like they need to be someone else at work to fit in with the culture. They may even adopt attitudes or behaviors that contradict their true selves to fit in at the workplace.
3. Double Standards: Organizations that profess core values often face a conflict between ideal norms and reality. For instance, employees may witness people moving up the ladder that don’t quite fit the values. Or the company’s actions may not align with what they preach.
How to Expose Hidden Organizational Norms
To uncover hidden organizational culture, it’s essential to listen closely and observe how things get done within the organization. Here’s how you can do it:
1. Observe Behavior: Look for patterns of behavior that suggest hidden norms. What types of behaviors are rewarded or go unnoticed? What types of behaviors seem discouraged or result in negative consequences? What types of informal communication are taking place?
2. Ask for Feedback: Requesting honest feedback from employees can provide insight into hidden culture. For example, anonymous surveys, focus groups, and individual conversations, could give some indication of the hidden norms.
3. Analyze Metrics: Analyze various metrics, including employee retention, performance reviews, attendance records, and conflicts or grievances, to identify potential signs of hidden norms.
Conclusion
The hidden side of organizational culture can significantly impact the organization’s environment, employee satisfaction, and business outcomes. By recognizing the signs of hidden organizational norms, you can get a better understanding of what’s going on below the surface and identify areas for improvement. It’s important to take proactive steps to address any negative aspects of the hidden culture to create a work environment that aligns with your organization’s core values. Remember to observe the behavior, ask for feedback, and analyze metrics to gain a complete understanding of the culture.
