Unraveling the Mystery of CCI Hotel Reservations: Who are They and What Do They Do?
Have you ever wondered what happens behind the scenes when you make a hotel reservation? If you’ve booked a room at a hotel chain, chances are that your reservation was processed by CCI Hotel Reservations.
Who is CCI Hotel Reservations?
CCI Hotel Reservations is a third-party reservation provider that works with hotel chains to manage their reservations. They provide a range of services, including call center support, online booking platforms, and group reservation management.
What Do They Do?
When you make a reservation at a chain hotel, the information is typically sent to CCI Hotel Reservations. They process the reservation and send it back to the hotel for final confirmation. During this process, they can upsell room upgrades, offer additional services, and manage group reservations.
Along with call center support, CCI Hotel Reservations also provides online booking platforms for hotels. These platforms allow guests to book reservations directly on the hotel’s website without having to go through a third-party site. CCI Hotel Reservations can also integrate with other online travel agencies, such as Expedia, to manage reservations from those sites as well.
Case Studies
One hotel chain that has worked with CCI Hotel Reservations is Choice Hotels. Choice Hotels operates brand names such as Comfort Inn, Econo Lodge, and Quality Inn. According to a case study by CCI Hotel Reservations, after Choice Hotels started using their services, they saw a 5% increase in revenue per reservation and a 10% increase in call conversion rates.
Another case study by CCI Hotel Reservations showed that after implementing their online booking platform, hotel chain Kimpton saw an 18% increase in bookings directly on their website.
Conclusion
CCI Hotel Reservations is a behind-the-scenes player in the hotel reservation process. They provide important services to hotel chains, such as call center support and online booking platforms. With their help, hotels can manage their reservations more efficiently, while also providing guests with a better booking experience.
