Why Level 0 Business Capability is Critical to Your Company’s Success
Do you want to take your business to new heights of success? Then serving your customers with excellence should be your top priority. But for delivering a memorable customer experience, you need to have your operations in order. Here comes the concept of business capability.
In simple terms, business capability is the ability of a company to deliver products or services of a certain quality level. It encompasses the resources, processes, and technology that are required to make that happen. Your company’s level 0 business capability is the foundation on which you build the rest of your business processes.
The Three Components of Business Capability
Before we dive into the importance of level 0 business capability, let’s break down the three components of business capability: strategic, operational, and enabling.
Strategic capability is all about the ability to pick the right approach to serve your customers. It involves identifying the key competencies required to succeed in your industry and funnelling resources into developing these competencies.
Operational capability is all about delivering on your strategic capability. This is where effective planning, processes, and performance management come into play. Without operational capability, you can’t deliver on your strategic objectives.
Enabling capability is all about having the right resources – human, technological, and financial – to make your strategic and operational capability a reality.
Level 0 Capability: The Crucial Foundation
But why is level 0 capability most critical to your company’s success? This is the foundation on which the rest of your business processes are built. Your level 0 capability is the set of basic building blocks that enables the rest of your capabilities to work in sync to deliver on your customer experience.
Think of level 0 capability as the groundwork for your organizational structure. Without a solid foundation, it’s impossible to erect a sturdy building. Similarly, without level 0 capability, it’s impossible to deliver a memorable customer experience.
Examples of Level 0 Capabilities
Now, let’s take a look at some examples of level 0 capabilities in different industries.
For instance, in retail, level 0 capability may mean the ability to stock goods effectively, to price them competitively, and to ensure a smooth checkout process for customers.
In healthcare, level 0 capability may mean being able to keep detailed patient records, effectively schedule appointments, and make sure the right medical professionals are available to treat patients.
In manufacturing, level 0 capability may mean having the right machinery and processes in place to ensure the quality of the final product.
The Bottom Line
In today’s hyper-competitive business world, delivering a memorable customer experience is the key to success. But in order to do so, you need to have your business processes in order. That means developing a sound level 0 capability that sets the groundwork for the rest of your business processes.
Start by identifying your company’s level 0 capabilities and working to improve them. By doing so, you’ll be well on your way to delivering a remarkable customer experience that sets your company apart from the competition.
